If you lose your phone, or no longer have access to the phone number that you have registered with Fraxtor, you will need to inform us as soon as possible by contacting us at support@fraxtor.com.au.
Please indicate the subject of the email as – “OTP assistance [Full Name]”
2FA authentication provides an additional layer of security to your platform access. This will help prevent unauthorised access to your account.
If you lose your phone, or no longer have access to the phone number that you have registered with Fraxtor, you will need to inform us as soon as possible by contacting us at support@fraxtor.com.au
During the registration process, you will be required to verify your mobile number via an One-Time-Password (OTP), sent to your registered mobile number. Please complete this verification process to enable 2FA on your Fraxtor Account.
Fraxtor uses SMS for its 2FA. You will need to have access to your phone in order to receive the 2FA code.
Alternatively, you can enable your 2FA by following the steps below:
* To subscribe, 2FA has to be enabled for your Fraxtor account.
To log in to your Fraxtor account:
1. Click here to login.
2. Log in using the email address and password you used when signing up with us.
3. Key in the 6 digit one-time password (OTP) that you will receive on your registered mobile number when prompted.
To reset your password:
1. Click here.
2. Click on “Forgot your password?”.
3. Enter your registered email and click submit.
4. Go to your email and click on the reset password link that has been sent to you.
If you still encounter issues with your password, please contact us at support@fraxtor.com.au for further assistance.
Please indicate the subject of the email as – “Forget Password [Full Name]”.
To ensure a secure password, we require your password to have the following:
1. Contain at least one letter
2. Contain at least one number
3. Contain at least one special character
4. Contain at least one upper case letter
5. Be at least 8 characters long
Your username is the email address that was registered with Fraxtor when the account was created. You should have received several notification emails from Fraxtor upon completion of onboarding.
If you still encounter issues with your username, please contact us at support@fraxtor.com.au for further assistance. Further information may be required for verification purposes.
Please indicate the subject of the email as – “Forget Username [Full Name]”.
If you do not receive your OTP within 1 minute, you can request for a new OTP by clicking on the OTP request link.
If you still do not receive an OTP after multiple attempts, please contact us at support@fraxtor.com.au so we may assist you.
Please indicate the subject of the email as – “OTP assistance [Full Name]”
For security purposes, our system does not support log in on multiple devices.
Fraxtor users will be automatically logged out if the system detects inactivity on the platform, or if a new login is detected on another device.
Yes, your session will be terminated automatically after prolonged inactivity.